Refund Policy
Thank you for ordering from Dough Maestro's Oven! Our ultimate goal is your satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have the right to return your order within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. To exercise the right to return, you must inform us of your decision to return your order by an unequivocal statement sent to our physical address at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-refundable items
Please note that we do not accept returns for gift cards, sale items or gift certificates.
Exceptions
Some items may be non-returnable or may have special return policies. If this is the case, it will be noted on the individual product page. If an item is received damaged or defective, please contact us at our +44 20 7946 0958 within 48 hours of receiving the order to arrange a return or exchange.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Last updated: March 28th, 2023.